Customs Update for Consumers
Updated October 2021
For parcel recipients who are based in Republic of Ireland, VAT and customs duty will be applicable (depending on value of goods) when Britain exits the EU on 1st January if you are buying goods from GB. The Seller may collect the VAT and Duty from you prior to dispatch of goods. If they do not, then DPD will declare goods on your behalf and will collect duties and taxes from you in advance of delivery.
VAT at a rate of 23% will be due on all items regardless of the value of the item.
Customs duty and VAT is calculated on a number of key factors such as:
- Commodity code
- Value of the item
- Cost of transportation
These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying. In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. You can find a detailed guide on how to make payment by clicking on the relevant icon below.
Frequently asked questions about customs:
Why do I need to pay customs charges before DPD Ireland delivers my item?
Customs charges are required to be paid before delivery can take place.
Why has my parcel been returned to the sender?
Customs charges were not paid within 5 working days
We did not receive all the customs data required to import your parcel
Goods could not be imported due to various customs regulations
How can I pay the customs charges?
DPD Ireland will send you an SMS and/or email to request payment.
How do I know the SMS/email message I received is legitimate and not phishing?
DPD Ireland requests will always come from a dpd.ie email address, will be branded with DPD Ireland branding and will advise who the sender of the goods are so that you know it’s a legitimate request. For more information click here.
Why are items I purchase from certain retailers outside the EU not subject to customs charges before delivery?
That is up to the retailer you shop from as to how they chose to sell their goods to EU customers.
Are customs payments due on all parcels coming in from GB?
This depends on the shipper - some shippers have already requested payment at checkout, or may have included payment in their pricing. Others have not and in those circumstances, VAT/duty payment is due prior to delivery. Customs duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcel. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.
My e-tailer is no longer shipping to Ireland?
Some UK based e-tailers have temporarily suspended shipping into ROI. We hope that they will be back on board soon. They may have locations either based here in Ireland, or in the EU.
For further updates please monitor our social media channels.