We are recruiting for a Customs Team Lead to join the Customs day team. The Customs Team ensures DPD maintains compliance with Union Customs Code requirements for all customs processes and procedures on the island of Ireland.
As Customs Team Lead, you will work to resolve problems and queries from Revenue, HMRC, customers, and consignees quickly and efficiently. You will be proactive in training, managing, and guiding the customs team in performing their duties while providing a high level of support and mentoring. This is a fast-paced environment that attracts individuals who are open to challenges and committed to delivering excellence.
Responsibilities
- Ensure Customs Team complies with Union Customs Code rules and guidelines for customs processes and procedures
- Dealing with any escalations or issues from Revenue and HMRC accurately and efficiently
- Escalating any issues to the International Trade Manager that may impact DPD’s ability to clear goods or any breaches of UCC regulations
- Handling complaints and providing solutions and options efficiently
- Keeping up to date on all training and development records
- Building strong relationships in the team and developing trust through open and interactive communication
Assisting Supervisor Requirements
- Assist the Customs Team Supervisor
- Ability to cover for the Supervisor in their absence and carry out all duties effectively
- Have a flexible and responsible attitude, with the ability to work both independently and within a team
- Ability to act decisively, take initiative and meet critical deadlines
- Communicate effectively with the Customs Supervisor and International Trade Manager and all other internal and external stakeholders
- Ability to drive continuous improvement of the Customs team
- Excellent written, verbal, analytical and communication skills
- Software skills, including use of Microsoft Office software and web-based applications
People Management Requirements
- Deal with any minor staffing or operational issues that may arise during the course of the shift
- Monitoring time and attendance addressing any issues in a timely manner
- Carrying out Return to Work conversations, including inputting all the relevant information on to the employees file on People HR
- Performance management, monitoring performance levels of all agents on the team
- Identify any training or development needs within the team
Requirements
- Previous customs experience is an advantage, but not required. Customs training will be provided
- Have excellent communication skills both verbal and written
- Be proactive and well organised with an ability to multitask
- Possess strong leadership skills with an ability to work under pressure while leading and motivating your team
- Must be flexible and able to adapt quickly to new challenges, possible shift work required
- Be enthusiastic and self-motivated
Closing date for receipt of applications: Tuesday, 9th July 2024.
Application Process
To apply for this role please CLICK HERE